What is your return policy?
We accept returns for store credit if the item meets the eligibility criteria. If you reside in the US, we offer free return shipping via mail using prepaid shipping labels. For returns originating from other countries, you may ship to our partner warehouses at your cost. See complete instruction...
Am I eligible for returns/exchanges?
In order for us to approve your return, it must meet the following conditions:
1. Item(s) must be returned within 30 days from the date you receive your order.
2. Item(s) were not purchased with a discount of 25% or more; item(s) labeled as FINAL SALE. These sales are considered final and cannot...
Does Blackbough offer free returns?
We offer FREE returns for store credit for US customers. US customers can choose to send their return back to our warehouse via mail by using our prepaid labels. Please note that all returns are refunded via store credit.
For orders outside of the US, all return fees are shouldered by the custom...
How do I return my order?
For returns from within the USA:
1. Start by visiting our Returns Center.
2. Select the item(s) you want to return and indicate the reasons.
3. Confirm the final list of items to be returned and print the return label. You'll be sent an email confirmation with a link to the return instructions sh...
Do you allow cash refunds or credit to my bank/PayPal account?
Blackbough Swim offers returns for STORE CREDIT only. All returns will be refunded via store credit in the form of an e-gift card. The store credit does not expire and may be used to purchase any item from our store.
Should you wish to return items or convert issued store credit to a refund to t...
Can I exchange an item for a different size?
We currently do not offer direct size exchanges. You may, instead, return your item(s) for store credit and use this to repurchase your desired size or style.
Can I reserve items while waiting for my store credit?
We cannot reserve any item(s) while your return is yet to be approved.
How (and how soon) will I receive my store credit refund?
Your store credit will be issued once you send the item back to us with the provided return label.
Kindly check your spam folder for the credits.
How long do I have to return my items?
We accept returns requested within 30 days from the date you receive your order. Returns requested outside of this period will not be accepted.
I received the wrong order. What do I do?
While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately at email@example.com. Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.
My item was damaged or faulty!
All of our items are inspected before being shipped to ensure the highest quality garments are being sent to you. Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you received the wrong item, so that we can eva...
Which items are considered FINAL SALE?
All items marked with FINAL SALE on the collection page or mentioned to not be eligible for returns on the product page cannot be returned nor refunded.
Accessories, which include--but are not limited to--scrunchies, bandanas, headbands, bags, hats, and masks. These items will be marked with a FI...
Do you offer cash refunds if my package is marked delivered but I didn't receive it?
Unfortunately, verified shipments or packages marked as delivered are outside our liability and as such, we cannot offer a cash refund. In exceptional cases, we can offer a reshipment, subject to a $16 shipping fee (subject to change depending on your region), or a store credit refund.