RETURNS

  • Am I eligible for returns/exchanges?

    In order for us to approve your return, it must meet the following conditions: 1. Item(s) must be returned within 30 days from the date you receive your order. 2. Item(s) were not purchased with a discount of 25% or more. These sales are considered final and cannot be returned. 3. Item(s) mu...
  • Are returns free?

    We do offer FREE return shipping for US customers. US customers may opt to return their items via our partner Happy Return Bars throughout the country at no cost. Alternatively, US customers may choose to send their return back to our warehouse via postal mail at their own expense. Check the inst...
  • Can I exchange an item for a different size?

    We currently do not offer direct size exchanges. You may, instead, return your item(s) for store credit and use this to repurchase your desired size or style.
  • Can I reserve items while waiting for my store credit?

    We cannot reserve any item(s) while your return is yet to be approved.
  • Do you allow cash refunds or credit to my bank/PayPal account?

    We do not offer PayPal or credit card refunds. All returns will be refunded via store credit in the form of an e-gift card. The store credit does not expire and may be used to purchase any item from our store. We will only offer full refunds under exceptional circumstances as assessed by our sup...
  • How (and how soon) will I receive my store credit refund?

    For returns from the US, once your return has been processed at a Happy Returns Return Bar or once our warehouse has received your return via mail, your store credit will be issued immediately via email. For returns from outside of the US, your store credit will be issued via email 3-5 business ...
  • How do I return my order?

    For returns from the US, there are two ways to return your items: Return or exchange in person with Happy Returns: Bring the item(s) you wish to return to a Happy Returns Return Bar location near you. No receipt, return label or shipping box necessary! Just provide your email address or order nu...
  • How long do I have to return my items?

    We accept returns requested within 30 days from the date you receive your order. Returns requested outside of this period will not be accepted.
  • I received the wrong order. What do I do?

    While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately at aloha@blackboughswim.com. Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.
  • My item was damaged or faulty!

    All of our items are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, contact us aloha@blackboughswim.com within 1 month of receipt. Please include images showing the faulty/damaged product. We'll make sure...
  • What is your return policy?

    You may find our return policy here.
  • Where do I send my return?

    For returns from the US, you may drop off your return at a Happy Returns Return Bar near you to get your refund issued immediately. If you wish to return via mail, you can request a return and receive the shipping information by visiting our Returns Center For returns from outside of the US, kin...
  • Which items are considered FINAL SALE?

    All items marked with FINAL SALE on the collection page or mentioned to not be eligible for returns on the product page cannot be returned nor refunded. Accessories, which include--but not limited to--scrunchies, bandanas, headbands, bags, hats, and masks.  Additionally, items purchased with a di...