Am I eligible for returns/exchanges?
In order for us to approve your return, it must meet the following conditions:
1. Item(s) must be returned within 30 days from the date you receive your order.
2. Item(s) were not purchased with a discount of 25% or more. These sales are considered final and cannot be returned.
3. Item(s) must b...
Can I exchange an item for a different size?
We currently do not offer direct size exchanges. You may, instead, return your item(s) for store credit and use this to repurchase your desired size or style.
Can I reserve items while waiting for my store credit?
We cannot reserve any item(s) while your return is yet to be approved.
Does Blackbough offer free returns?
We offer FREE returns for store credit for US customers. US customers may opt to return their items via our partner Happy Return Bars throughout the country at no cost. Alternatively, US customers may choose to send their return back to our warehouse via mail, by using our prepaid labels. Please ...
Do you allow cash refunds or credit to my bank/PayPal account?
All returns will be refunded via store credit in the form of an e-gift card. The store credit does not expire and may be used to purchase any item from our store.
Should you wish to return items or convert issued store credit to a refund to the original payment method, please email our support t...
How (and how soon) will I receive my store credit refund?
For returns processed at a Happy Returns Return Bar, your store credit will be issued via email immediately after your return has been dropped off.
For returns via mail, your store credit will be issued via email 3-5 business days after it is received.
How do I return my order?
For returns from the US, there are two ways to return your items:
Return or exchange in person with Happy Returns: Bring the item(s) you wish to return to a Happy Returns Return Bar location near you. No receipt, return label or shipping box necessary! Just provide your email address or order nu...
How long do I have to return my items?
We accept returns requested within 30 days from the date you receive your order. Returns requested outside of this period will not be accepted.
I received the wrong order. What do I do?
While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately at email@example.com. Kindly attach images of the item/s you received along with a copy of the order invoice. We will sort it out as soon as possible.
My item was damaged or faulty!
All of our items are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is faulty, contact us firstname.lastname@example.org within 1 month of receipt. Please include images showing the faulty/damaged product. We'll make sure...
What is your return policy?
We accept returns for store credit if the item meets the eligibility criteria. If you reside in the US, we offer free return shipping via drop-offs at our return hubs or via mail using prepaid shipping labels. For returns originating from other countries, you may ship to our partner warehouses at...
Where do I send my return?
For returns from the US, you may drop off your return at a Happy Returns Return Bar or ship it via mail using a prepaid label. You can request a return and receive the shipping information by visiting our Returns Center.
For returns from outside of the US, kindly contact email@example.com...
Which items are considered FINAL SALE?
All items marked with FINAL SALE on the collection page or mentioned to not be eligible for returns on the product page cannot be returned nor refunded.
Accessories, which include--but not limited to--scrunchies, bandanas, headbands, bags, hats, and masks.
Additionally, items purchased with a dis...