We know how important your order is! This is the very reason why Blackbough Swim provides complete tracking information. If the tracking information states that your items have been delivered, but you have not received them, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them. Contact Deutsche Post Group DHL. You can reach them by calling 1-800-225-5345 for domestic or international assistance.
Please contact our support at aloha@blackboughswim.com in case you have further issues with the delivery of your order, and we’ll do our best to resolve your issue. However, Blackbough Swim is not responsible for packages whose signature requirement was released. We are not responsible for lost or stolen packages if delivery has been confirmed through the order tracker. Our Blackbough team ensures that your orders are delivered complete and on time. However, kindly note that once handed over to our shipping counterparts, verifying these shipments are outside the scope of our liability.