Do you offer free shipping?
We currently offer FREE express international shipping if your order reaches 100 USD (after discounts). For select areas such as Europe, we offer free express shipping for orders 150 USD and above.
Do you refund shipping fees?
Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.
Should you return an item purchased from us for store credit, you will only be credited for the price of the products.
Do you ship internationally?
Yes! We ship internationally. However, the shipping rate depends on the area, and some remote locations will require additional fees due to the distance and the lack of shipping dispatch centers. You will see a more detailed representation of the shipping costs upon checkout.
As of the moment, w...
How do I know if my order has been shipped?
Once you place an order, you will automatically receive an order confirmation e-mail. Once your order has been processed and is ready to be shipped out from our warehouse, you will receive another e-mail with shipping information.
For Express international shipments, tracking details should imm...
How do I track my order?
Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website here for updates. Simply enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the sh...
How long does shipping take?
Our express international shipping via DHL usually takes 2-5 business days after processing.
Please allow 1-2 days for us to process your order before we're able to ship it out.
Note: Business days do not include weekends and holidays in the Philippines.
How much does shipping cost?
You may view our detailed shipping rates here.
I need a different shipping address from the billing address.
Kindly proceed with the transaction and then message us after receiving your confirmation email. We will happily make edits to the location of your order.
Note: Please ensure to message us within 24 hours and before your order is shipped out. Any changes after this time might incur additional ch...
I placed an order, but I never received a confirmation email.
You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from Blackbough Swim at all within a few hours of placing your order, please check your Spam folder. It...
I put the wrong shipping address. What do I do?
Kindly send an e-mail to email@example.com as soon as possible. Let us know your complete address and we will gladly change your shipping information as long as your item has not yet been shipped.
In case you gave overt and obvious incomplete information, Blackbough will e-mail you and ho...
I won't be at home during the delivery time. Do you need my signature?
All international shipments require a signature for delivery unless waived by the customer. If you wish to request delivery without signature, kindly contact DHL directly by sending a message here or by calling 1-800-225-5345 for domestic or international assistance. Opting out of signature relea...
My order tracking says it's delivered, but I never received it.
We know how important your order is! This is the very reason why Blackbough Swim provides complete tracking information. If the tracking information states that your items have been delivered, but you have not received them, please check around your neighborhood in case another home received it b...
My package was returned or held. Help!
Cases like these usually happen in the event of an invalid/incorrect address or when additional fees must be paid.
DHL will notify you enough times and will give you ample time to respond to their messages. However, once they have declared that the package was rerouted, Blackbough is no longer...
Who pays for customs duties and taxes?
The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. Blackbough Swim will not reimburse payments made for such.
Customs policies vary from country to country and we can not anticipate this. If you are unsure of charges and wh...
Why is shipping so expensive?
Your items are shipped directly from our warehouse in the Philippines, where we are based. Because of the geographical distance, we have no choice but to offer shipping at the listed rates. Rest assured that we are continuously finding ways to reduce the costs you have to pay.