REWARDS

• Are my Blackbough Bucks transferable or convertible to cash?

  Blackbough Bucks are only for you and can be used for rewards purposes.

• Are my codes usable during sale periods?

  For rewards items like free sticker packs, pouches, or bikinis, these can be redeemed and stacked during sale periods. Only free shipping and amount discounts are not redeemable during sale periods.

• Do my Blackbough Bucks or reward codes expire?

  Your Blackbough Bucks and reward codes are valid for one year from issuance.

• I didn't get Blackbough Bucks for my birthday!

  You will not get rewarded Blackbough Bucks for your birthday this year if it is within 30 days of your registered date.

• I've already purchased before, do I get Blackbough Bucks for those?

  Points cannot be issued retroactively, so we cannot issue you points for purchases you made before the launch of the rewards program.

• I wrote a review but didn't get any Blackbough Bucks.

  Kindly ensure that you submitted a review using the same email for your order, so our system can verify and reward you correctly. If you wrote the review using the product page widget, please wait a few hours for our system to verify your credentials.

• My free items aren't appearing in my cart after redeeming my reward.

  You will be given the opportunity to manually add the item from our rewards page. Alternatively, you can find the products from the store and add them to your cart. The rewards are simply discount codes or gift cards which will be emailed to you. Afterwards, you can then use them to make the item...

• Why did the earning and spending rules change?

  Please be advised that the above rules on earning and spending may be subject to change without prior notice.